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Terms and Conditions

Luggage:

PLEASE be reminded to inform your clients that the luggage allowance on our schedule flights is strictly AS PER THE AIRLINE ALLOWANCE and that SOFT BAGS are highly recommended if not essential.  In light aircraft the baggage area and weight allowance is limited. Hard suitcases do not fit into the cargo compartment easily, if at all. Due to limited space available for storage in safari vehicles  we strongly recommend use soft duffle bags rather than hard suitcases.

 

Maraways Tours and Travel Terms and Conditions

Your contract

A binding contract will come into existence once Maraways Tours & Travel and yourself agree on the itinerary and quote provided for the same.  The booking will then be considered confirmed when an invoice is issued.  Your contract for the services chosen will be direct with the relevant supplier(s).  Your supplier contact will be governed by the laws of the country in which the supplier is located and will be subject to the exclusive jurisdiction of the Courts of that country.

Reservations, Payment and Deposits
When Maraways Tours & Travel has accepted your booking, the date of the confirmation invoice activates the terms and conditions of the contract.  Confirmation of services is subject to payment of a non-refundable deposit of 15% of the total invoiced amount.  The balance is to be paid not later than 30 days prior to commencement of the services.  When bookings are made within 30 days prior to the departure date full payment is required immediately on written confirmation.   

All bookings are subject to availability at the time of booking and cannot be guaranteed except for scheduled departures.
Prices

Prices in this brochure are quoted in US dollars.  All prices are subject to change without prior notice.  Should prices or costs from suppliers increase due to inflation, currency depreciation and fuel surcharges then Maraways Tours & Travel will not have any other option than to pass on the same to you.  All suppliers reserve the right to increase prices at any time of the year when costs increase outside the control of the supplier.
Rates include but are not limited to the following services specified in the itinerary.  Accommodation with meals, tours, transport, driver/guide, park entrance fees, hotel taxes and service charges.Rates exclude (Unless otherwise specified), Medical Air Rescue services, Porterage, domestic Air Charters Visa fess beverages laundry  telephone calls  scheduled flights  gratuities and all expenses of personal nature.

Child rate: - is only applicable to one or two children under 12 years sharing a room with 2 adults. In the case of 02 children sharing a room with parents, the two children will share a bed as most hotels/lodges cannot accommodate a fourth bed.  01 child sharing a room with 01 adult will be charged full adult rate.

Single Room Policy
Single rooms are available at supplementary cost but the suppliers do not guarantee singles.  Single rooms are scarce and cannot be guaranteed even if paid for at twin sole use rate.  Where this occurs an appropriate refund will be made by the supplier to the client.

Cancellation Policy

Should you wish to cancel your confirmed booking, you must advise the company in writing. Reservations that are cancelled, reduced in length of stay or reduced in numbers (hereinafter collectively called a CANCELLATION) are subject to Cancellation and No Show fees if cancelled within 30 days of the arrival date:
Within 48 hours and after commencement of holiday: 100%.

Once the holiday has commenced no refund will be made. The figures expressed are percentage of the total tour price. Although it rarely happens, and Maraways Tours & Travel will do their utmost to avoid doing so, Maraways Tours & Travel must reserve the right to cancel tours and other arrangements.

 Where your holiday is cancelled (other than due to your default in payment) due to unavoidable circumstances beyond our control e.g. over bookings Maraways Tours & Travel will offer you the choice of purchasing an alternative holiday (and paying or receiving a refund in respect of any price difference) or receiving a full and immediate refund of all monies paid to them.

Complaints
In the unlikely event that a tour member has a dispute whilst on safari this must immediately be brought to the attention (and put on record) of the local representative Hotel Lodge or Camp management. It is likely that the tour member’s complaint will be satisfactorily resolved there and then. If, however this is not the case and the tour member wishes to pursue the matter on their return from safari  it is essential the complaint be communicated in writing to Maraways Tours & Travel within 21 days of the end of tour quoting tour reference, destination and departure date.
Responsibility of Maraways Tours & Travel

Maraways Tours & Travel acts only as the Agent for the suppliers and shall not in any event be liable for any negligence  breach of contract or acts of omission on the part of suppliers, their employees or any other Agent, it shall be the responsibility of all customers including (without limitations) Tour members Tour Operators and Travel Agents to read and familiarize themselves with the terms and conditions of suppliers. Maraways Tours & Travel liability for its own negligence or breach of contract shall be limited to the Tour price.

Transportation

Safari Minibuses Cars Land Cruisers and coaches will be provided according to the route and number of participants.  Maraways Tours & Travel reserves the right to employ services of sub-contractors. 

Multi-lingual driver guides are provided on request.  For flying packages, clients will share vehicles with other guests booked at the hotel.  For exclusive use please check with Maraways Tours & Travel for supplements which will be subject to availability.

Special Requests

Any special requests (e.g. for single rooms or particular diet) must be notified in writing when the booking is made.  Whilst the supplier will endeavour to meet such requests they cannot be guaranteed and any failure to comply will not be a breach of contract.

Maraways Tours & Travel services include flight re-confirmation and airport assistance within East Africa if clients are provided all services by Maraways Tours & Travel.  In cases whereby MarawaysTours & Travel is providing part of the services and then clients have other arrangements on own, then MarawaysTours & Travel will only reconfirm where forwarding address or contacts are provided. 

Itineraries

Demand for safaris can be high and may lead to shortage of lodge/hotel accommodation. All bookings will be confirmed, but no occasions changes may be necessary. Hotels/Lodges/camps, here specifically named are given as an indication of the category and rooms may be reserved at similar lodges/ hotels/camps. We undertake to advise you of any changes known to us prior to departure, but the possibility of change without notice, must be acceptable when booking. Where ever possible we book rooms with private baths showers throughout on the basis of two persons sharing a double room. Single rooms are available at supplementary cost but neither single rooms nor rooms with private bath/shower can be guaranteed.

Safari minibuses cars, four wheel drive vehicles or coaches will be provided according to the route and number of participants. The right is reserved to employ the services of subcontractors. English speaking chauffer/guides are provided. Occasional mechanical problems, changes of lodge or adverse road conditions may in turn lead to a change of routing or game viewing without prior notice being given. We reserve the right to offer substitutes of equal value or to cancel the operation of any tour. In practice, very few itineraries are affected but a little flexibility on your part will ensure the tour is unique and rewarding.

Contacts

Map Bruce House 3th Floor, Standard Street, Nairobi Kenya
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+254 - 20 2217610

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+254 722 659 377

+254 721 230 843

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sales@maraways.co.ke

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Mondays - Friday

8am - 5pm

Saturdays 9am - 1pm

 

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